top of page

FAQ

I'm a paragraph. Click here to add your own text.

  • How are your rugs made?
    Our rugs are made by hand using a variety of knot types; square Persian knots, Indo Tibetan and loop and cut pile knots.
  • What about shipping my rug?
    Shipping of your rug is facilitated by us from the country of origin. We will take care of all logistics.
  • What materials are your rugs made out of?
    The most common material is New Zealand wool, but we also use Mulberry silk, Tencel and other wools along with polypropylene for outdoor products.
  • Can I customize my rug?
    Yes, you can customize the size, the colour and various other parameters depending on the style of rug you select to start from. We will work with you to make sure the most appropriate elements of your rug are tailored to your specific needs.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
bottom of page